Q: When will my order be delivered?
A: Your orders are always packaged and shipped as fast as possible. Most orders are processed within 24 hours during business days and delivered to your door within 1-2 weeks.
Q: How can I return my order?
A: Please refer to our Return Policy page for more details.
Q: How can I change my shipping address?
A: Please contact our customer support department to change any details to a shipping address. If the order has already shipped and we are unable to change the address, unfortunately we have to wait to retrieve the package before re-shipping at the buyer’s expense.
Q: How can I change the option for my item?
A: If you selected the wrong option for your item please contact our customer support team. If your item has already shipped you are able to process an exchange for the item free of charge however shipping costs would be at the buyer’s expense.
Q: What do I do if I haven’t received my order?
A: If it has been more than 3 weeks since placing your order and it still has not made its way to your door please contact our customer support team. We have agents ready to assist you.
Q: How do I track my order?
A: On the top left corner of your screen there is a ‘My Account’ section. There you can review your order history and view the status of each individual order.
Q: How do I unsubscribe?
A: To unsubscribe from our emails or even just to change the settings from daily emails to weekly, click on “unsubscribe here” at the bottom of the email and follow the steps to change the settings for your email. Sometimes the “unsubscribe here” link can be hard to see, if you follow your mouse cursor across the second last line, just to the right of “No longer want to receive these emails? You can” and the cursor will indicate the link.
ships via Canada Post, USPS and E-Pack for international orders. We are able to refund the price you paid for the product, but not the shipping costs in most cases. Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost products coming back to our warehouses. Before shipping any returned product please contact
our support team for instructions.