Q: When will my order be delivered?
A: Your orders are always packaged and shipped as fast as humanly possible. Most orders are processed and delivered to your door within 1-2 weeks. Some products may have exceptions which will be listed on the products page specifically.
Q: How can I return my order?
A: Please refer to our Return Policy page for more details.
Q: How can I change my shipping address?
A: Please contact our customer support department to change any details to a shipping address. If the order has already shipped and we are unable to change the address, unfortunately we have to wait to retrieve the package before re-shipping at the buyer’s expense.
Q: How can I change the option for my item?
A: If you selected the wrong option for your item please contact our customer support team. If your item has already shipped you are able to process an exchange for the item free of charge however shipping costs would be at the buyer’s expense.
Q: What do I do if I haven’t received my order?
A: If it has been more than 2 weeks since placing your order and it still has not made it’s way to your door please contact our customer support team. We have agents ready to assist you.
Q: How do I track my order?
A: On the top left corner of your screen there is a ‘My Account’ section. There you can review your order history and view the status of each individual order.
Q: I used to have credits in my account and now I do not see them?
A: As great as our new system is, unfortunately the functionality of in-store credits had to be changed. To obtain your credits please contact our customer support team so they can verify your account and apply a promotion code or new LivingDeal gift card that way you can use your credits that were previously in the old system.
Q: Where is my order history?
A: In May 2015 we packed up and moved over to a new system to serve you better. Unfortunately during this move we had to leave behind data including credits and vouchers that are not supported by the new system. If you had previously unused credits please contact our customer support team. They will look up your account information and provide a gift card for the last remaining balance.
Q: Why can't I add an item to my shopping cart?
A: If you have selected an option for an item, such as a colour or size, and clicking on the “Buy” button is not adding the item to your shopping cart, unfortunately, we are out of stock on the selected option. We are always ordering more products and re-ordering our popular items so chances are, if you check back in the next few days, you should be able to add to your cart without a problem!
Q: How do I unsubscribe?
A: To unsubscribe from our emails or even just to change the settings from daily emails to weekly, click on “unsubscribe here” at the bottom of the email and follow the steps to change the settings for your email. Sometimes the “unsubscribe here” link can be hard to see, if you follow your mouse cursor across the second last line, just to the right of “No longer want to receive these emails? You can” and the cursor will indicate the link.
Q: I purchased an item and was charged in USD on my credit card?
A: As of May 2016 LivingDeal switched it's billing system from CAD to USD. This was an essential change as 95% of our products are purchased in USD. We have equipped our website with a cutting edge application that will display all product prices in your local currency. The application accesses the latest market data and updates all exchange rates hourly so that the charge on your credit card will reflect the total viewed on each product page on LivingDeal.
Q: Why did the prices change at the checkout?
A: LivingDeal uses a currency conversion application for customers located outside the U.S.A. All prices at checkout are shown in USD however when viewing any product it will show you the product price in your local currency.
ships via Canada Post, USPS and E-Pack for international orders. We are able to refund the price you paid for the product, but not the shipping costs in most cases. Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost products coming back to our warehouses. Before shipping any returned product please